Edatachase offers customer support and service directly with our service team. Customer support is integral to all lease fees and covers all system related problems. Although our working times are 8am to 6pm weekdays, if an emergency falls outside this period, we are contactable and will do our best to address any urgent problems out of hours.
Edatachase response time is immediate in working hours. Fix times will vary according to the problem, but we will keep you informed on progress.
We are here to support both our systems and our clients: we don't work unless you do.
We always work 'with' our clients rather than 'for' them. Over the time of the development of any given project, we offer full support at the level you want, from working directly to your own specified brief to full consultancy on how to develop software to support your business fully. We want your business to grow from a strong base and to be with you as it grows. We are happy to work with your partners in creating unified information platforms. And with your clients and supplier to create a unified business.
If a bespoke system is built for you, we pass full ownership to you, with the option of your taking up a maintenance and management contract which will include some levels of development.
If you lease an adapted generic system, the monthly payment will cover full use of the system, hosting, maintenance and some development. We will own the system itself (the programming); you own all data you upload into the system. All data is available in CSV download.