As well as bespoke web services, giving your client base an interactive contact with you, our customer services packages include:
Market Survey tool
Questionnaire creator to get feedback from your clients, with automated email and reporting function. Clear, clean, tailored: do your own market research and your own market surveys with easily analysed results.
Automated tailored e-letters
Giving new product and service information to selected clients at a time schedule controlled by you. Not spam: the e letters are a requested circulation, tailored to your information and requirements.
After sales and maintenance management
System to ensure that your company fulfils any after sales service agreements and can monitor customers and external contractors for levels of use, for service which falls outside the terms of your agreements and for prompt action.
Product Datasheet and Line Form Creation
Linked to IGNIS: Product Information, we can create forms for product data which will automate updated datasheets either on your website or in your product library to be shared with your customers. Line Form creation is also driven by IGNIS: Product Information; line forms per customer to be created; completion and email to be automated, linked in with your order and dispatch software.
